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Why can't I leave the timesheet screen after clocking off?

What to do when staff can't submit their timesheet or leave the timesheet screen after clocking off.

Key Points

  • Some organisations keep staff on the timesheet screen after they clock off until the timesheet is submitted. This makes sure every shift has a timesheet.

  • If staff can't submit, it's usually because something on the timesheet is still missing - most often a shift or a shift note.

  • Staff who clock on without a rostered shift may not be able to submit. A coordinator can add the shift, or someone with timesheet or finance access can submit the timesheet for them.

  • In the Workforce app, the back arrow is greyed out and a message says "You have to submit a timesheet to continue. You cannot go back or close."

  • If none of the steps below work, contact our Support team.

Submit the timesheet

  1. Check the timesheet for any message in red at the top or next to a field.

  2. Attach the rostered shift if one isn't attached.

  3. Complete any shift notes. Your organisation may require every shift note to be done before the timesheet can be submitted - one for each client on the shift.

  4. Fill in any required fields, such as signature or shift tasks.

  5. Click Save & Submit. The button is the same on the web and in the Workforce app.

If there's no rostered shift

If your organisation requires a shift to be attached, staff who clock on without one can't submit. This often happens with office staff or last-minute work.

  1. Ask a coordinator to create the shift on the Roster Schedule for the staff member.

  2. Go back to the timesheet, attach the shift and submit.

Alternatively, someone in your organisation with timesheet or finance access can submit the timesheet on the staff member's behalf, then decline any duplicate timesheet in Timesheet Management. An open timesheet doesn't show in Timesheet Management until it's submitted.

If the shift notes won't save

Open each shift note from the timesheet and save it. On an overnight shift, each half of the shift may need its own note.

Still stuck

If a staff member has an old clock-on that was never finished, or the timesheet still won't submit, contact our Support team with the staff member's name, the date of the shift and a screenshot of the message.

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